Customer Support
Care and Maintenance
Dust, Sweep and vacuum often to protect your hardwood floors from scratches.
Regularly dust, sweep or vacuum the floor to prevent particles such as sand, dust and dirt from accumulating and scratching the finish. This also will significantly reduce allergens in the home. Do not use a vacuum with a beater-bar.
Clean with Bona Hardwood Flooring Cleaner.
Carlton Hardwood Flooring uses either a urethane or UV Oil finish over the wood. We have found that Bona Hardwood Flooring Cleaner work on floors with either finish. You can find more information about Bona’s hardwood floor cleaners at this web site:

http://www.mybonahome.com/iWantTo/clean-my-floor.html

Note: Carlton does not manufacture Bona Hardwood Flooring Cleaner and is not affiliated with Bona. Carlton does not warranty the performance of Bona products.

Never use wax, oil-based detergents or any other household cleaner. These may dull or damage the finish leaving an oily residue and making the floor more difficult to maintain. Never wet mop your Carlton Wood Floor or use a cleaner that must be mixed with water.
Place rugs inside every entrance from the outside, and in the kitchen.
To help prevent scratches or water from damaging your floor place rugs inside every entrance of the house, in front of the kitchen sink, kitchen working stations and the dishwasher.
Protect your floor from furniture and other heavy objects.
Use protective pads under all furniture and chair legs in order to ease their movement and prevent scratching. Certain types of casters may also result in damage to the floor. It is recommended that barrel-type caster wheels or flat wide wheels be used.
Keep your interior environment consistent.
Maintain relative humidity level in your home between 35% and 50% throughout the year. Hardwood is a living material that reacts to changes in relative humidity. In areas of very low humidity, a humidifier may be required to maintain proper humidity levels. Rooms must be maintained at a temperature of 60˚F-80˚F.

Please note: The Malibu Collection may show surface cracking or checking when installed in areas where the interior environment is difficult to control, such as desert or mountain areas. The distributor, dealer, and home owner will take this into consideration. CARLTON will not be held liable for surface checking in desert or mountain areas.
Check your shoes.
Spike or stiletto high-heel shoes, especially those in poor repair, may cause denting and related damage to hardwood floors due to the extremely high compressive force they generate. Such footwear can produce dynamic loads in excess of 1,800 pounds per square inch, even when worn by someone of slight or average build.
Protect from direct sun and intense lighting.
Protect your floor from direct sunlight or intense sources of artificial lighting. Over time, intense light will discolor exposed surfaces. This is a natural and normal phenomenon in wood. The lighter the color the more apparent the phenomenon will be. If you have questions, please